Reducing Drop/Refund Rate - Data Programs

Overview

• Timeline: April 2021 - February 2024
• Role: Product Manager, Data Programs
• Team: 25-person cross-functional team
• Impact: Consistent QoQ drop/refund reduction, 1.5-point NPS improvement

The Challenge

TripleTen’s Data Science and Data Analyst bootcamps served 1,000+ students annually but struggled with retention…

My Approach

1. Data-Driven Root Cause Analysis

Conducted cohort analysis to identify drop-off patterns…

2. Redesigned Onboarding Experience

…

3. Implemented Early Warning System

Built predictive triggers based on…

Results

[Quantified impact]

Key Learnings

[What you learned]